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Privacy Policy

Information about this Privacy Policy

SINDI FINANCIAL SERVICES INC. (O/A PayAlli), a registered money services business (MSB) with FINTRAC (Financial Transactions and Reports Analysis Centre of Canada) number M08165858, provides financial and payment services in compliance with applicable laws and regulations. Our registered office is located at 792 KENNEDY ROAD, SUITE 204, SCARBOROUGH, Ontario, Canada, M1K2C8. The brand name “PayAlli” represents our innovative financial solutions tailored to meet your needs.

As a data controller, we collect and process personal data ("Personal Data") in accordance with this Privacy Policy ("Policy"), as well as applicable laws, including the General Data Protection Regulation (GDPR) and other relevant data protection legislation.

Please note that if you provide information about any person other than yourself (e.g., employees, partners, or business contacts), you must ensure that they understand how their data will be processed.

This Policy explains the key principles for collecting, processing, and storing your Personal Data, as well as the scope, purposes, sources, and recipients of such data when you use our services.

Definitions

To help you better understand this Privacy Policy, the following terms are defined:

  1. “Company” – Refers to SINDI FINANCIAL SERVICES INC. (O/A PayAlli), a registered money services business (MSB) under FINTRAC number M08165858.
  2. “Contract Performance” – Refers to processing Personal Data to fulfill contractual obligations or respond to pre-contractual inquiries.
  3. “Legal Obligation” – Refers to processing Personal Data to comply with applicable laws or regulatory requirements.
  4. “Legitimate Interest” – Refers to processing Personal Data for business purposes, such as improving services, marketing, or maintaining relationships.
  5. “Services” – Refers to the financial and payment solutions provided by PayAlli, including money transfers, currency exchange, and compliance with anti-money laundering regulations.
  6. “You” – Refers to an individual whose Personal Data is processed, including current, former, or potential clients, their representatives, and other relevant parties.

Updates to this Privacy Policy

We regularly review and update this Privacy Policy to reflect changes in our services, operations, or legal requirements. Updated policies will take effect immediately upon publication on our website at https://payalli.net.

Please review this Privacy Policy periodically to ensure you remain informed about how your data is processed.

Contacting Us

For questions or concerns about this Privacy Policy or your Personal Data, you may contact us via:

  • Email: privacy@payalli.net
  • Postal Address: SINDI FINANCIAL SERVICES INC. (O/A PayAlli), 792 KENNEDY ROAD, SUITE 204, SCARBOROUGH, Ontario, Canada, M1K2C8

You may also contact our Data Protection Officer (DPO) by emailing: dpo@payalli.net.

Principles of Processing Personal Data

We adhere to the following principles when processing Personal Data:

  1. Lawfulness, Fairness, and Transparency: Data is processed lawfully, fairly, and transparently.
  2. Purpose Limitation: Data is collected for specified and legitimate purposes.
  3. Data Minimization: Only data relevant and necessary for the purposes is collected.
  4. Accuracy: Data is accurate and updated as needed.
  5. Storage Limitation: Data is retained only for as long as necessary.
  6. Integrity and Confidentiality: Data is protected against unauthorized access, alteration, or disclosure.

Types of Personal Data We Collect

We may collect the following types of Personal Data:

  1. Basic Personal Data: Name, surname, and contact details.
  2. Identification Data: Government-issued ID (e.g., passport or driver’s license), date of birth, nationality, and proof of address.
  3. Transaction Data: Details of financial transactions, including sender and receiver information, amounts, dates, and currencies.
  4. Compliance Data: Information required under anti-money laundering (AML) and counter-terrorist financing (CTF) regulations.
  5. Contact Data: Email addresses, phone numbers, and mailing addresses.

Other Personal Data may also be collected to fulfill our legal or contractual obligations.

Purposes and Legal Basis for Processing Personal Data

We process Personal Data for the following purposes:

  1. Service Delivery: To fulfill contractual obligations and provide financial services, such as money transfers and currency exchange.

    • Legal basis: Contract performance and legitimate interest.

  2. Legal Compliance: To comply with legal and regulatory obligations, including AML and CTF requirements.

    • Legal basis: Legal obligation.

  3. Customer Support: To respond to inquiries and provide support through our website, email, or other communication channels.

    • Legal basis: Legitimate interest and consent.

  4. Marketing: To send updates and promotional materials about our services, subject to your consent or applicable laws.

    • Legal basis: Consent.

Direct Marketing

We may use your email to provide information about our services or offers unless you opt out. You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us at marketing@payalli.net.

Disclosure to Third Parties

We may disclose Personal Data to the following third parties:

  1. Business Partners: Service providers, payment processors, or compliance vendors.
  2. Regulatory Authorities: To comply with legal or regulatory obligations.
  3. Authorized Representatives: Parties with a legitimate interest or contractual right to access your data.

Data Security

We use technical and organizational measures to secure Personal Data against unauthorized access, loss, or misuse. All service providers we work with are contractually obligated to protect your data.

Retention Period

We retain Personal Data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Key retention periods include:

  • Contract Data: Retained for the duration of the contract and up to 10 years after termination.
  • Compliance Data: Retained for 8 years under AML/CTF laws.

Your Rights

As a data subject, you have the following rights regarding your Personal Data:

  1. Access your Personal Data.
  2. Rectify inaccurate or incomplete data.
  3. Request erasure of your data, subject to legal obligations.
  4. Restrict processing under certain circumstances.
  5. Object to processing based on legitimate interests.
  6. Request data portability to another service provider.
  7. Withdraw consent where processing is based on consent.

To exercise these rights, please contact us using the details provided above.

Cookies Policy

Our website uses cookies to enhance user experience. For more information, please refer to our Cookies Policy.

International Data Transfers

In providing our services, we may transfer Personal Data to jurisdictions outside Canada. Such transfers are conducted in compliance with applicable laws and safeguard mechanisms, such as standard contractual clauses or adequacy decisions.

Automated Decision-Making

We may use automated processing for certain services. If you wish to contest an automated decision, please contact us.

Any Questions?

If you have any questions or concerns regarding this Policy or how we process Personal Data, please contact us at privacy@payalli.net.